Vonage and VoicePulse are well position for several reasons. I needed to contact tech support for Vonage. I used the e-mail support to be quick -- I received an e-mail back with a 30 minutes. Is not uncommon for me to be on hold for over an hour and a half waiting to speak to tech support with my old long-distance service provider. I'm happy to report that I prefer a web-based e-mail support over live-support.
Will VOIP Replace My Business Landline ?
No, it's a cost-saving technology for sure. Just as a test, I made a call to a client in Arizona who comes up as often as four times a year to take my bird sightseeing tour. I was on my VOIP phone with my client for over 45 minutes discussing her traveling arrangements. Every so often, the voice quality would fade and get choppy. Luckily, I have never experienced a drop call using VOIP. It would be highly unprofessional and embarrassing. I found the connection indistinguishable from my Bell landline for the majority of the time. For new clients who I make a call to, I make a point to use my landline. However, for many of my regular customers, they put up with the occasional flaky reception.
Hardware
What I liked like about the Vonage box is that it's like my computer Internet router. All the unused ports were automatically blocked and the one I used assigned its own subnet mask - all without having to call any technician to set it up for me.
One annoyance you may or may not have experienced, when a second call would come through on my Vonage VOIP phone, I would have to yell repeatedly to the first caller that I am putting them on hold. I found continuing the 1st caller to be a bit of a challenge when I had to deal with the call waiting feature. What I like about VOIP is that I can use the service with a cordless, wireless or landline phone. I didn't have to go to Costco and by five brand-new phones for my entire staff to get everything to work.
How Does VOIP Work?
The call on the Internet turns into a voice signal, which is patched to your caller regional telephone network. Don't make voice over IP to be a forced fit. Some companies find it easier working with VOIP equipment than others. In fact, VOIP has its place for those of us who make a lot of long-distance calls domestically and overseas. Simply put, compare your current VOIP bill of $24.99 US against your old long-distance phone bill. My domestic long-distance bills averaged $850 to $1500 a month depending if it was bird migration season. Now, I get unlimited domestic long-distance coast-to-coast including Puerto Rico and Canada for only $24.99 at Vonage. I'm delighted with the savings! Below are some guidelines to help you make the transition more smoothly to voice over IP:
- Not everyone will opt for the coast-to-coast unlimited rate, if you have a smaller voice over IP calling plan, watch you don't go over your allowed 500 minutes per month. Otherwise, your overage charges can really add up.
- Figure out how many people in your office needs access a VOIP phone. Be prepared to spend $500 or more on telephone equipment. You will need to connect each VOIP phone to the ports on the BACK of the VOIP router.
- If you don't choose Vonage, VoicePulse or Net 2 Phone and would like the emergency 911 service; make sure the provider that you do business with complies with the Federal telecommunications agency.
- If you are a new VOIP customer read the fine print. In fact, at VoicePulse you can try their service out for 30 days. If you are not happy with them while you are within your 30 day period, you can cancel and get a full refund. See if you can opt out of signing a long-term contract and instead sign up for a month-to-month service.
- Have you heard of Skype? Please visit, to the www.Skype.com for those who are bit timid and would like to try voice over IP for free.
If you travel frequently to other big major cities, bring your VOIP equipment with you. I was once at conference in Santa Barbara, California making local call to a five-star restaurant. The local call was $2 dollars and that doesn't even include: Federal, State, city and hotel taxes. By the time I paid for that call, it was over five dollars. Five of those local calls to make reservations for restaurants or plays would pay for your monthly Vonage VOIP connection.
If you new to VOIP like me, and would like a second line in addition to your land line than VOIP; can be a cost effective long distance solution. Always start out with a minimal VOIP calling plan, you can always upgrade if the need arises. For your mobile usage, do your own family shared plan assessment here.
